Hello lads!
I remind you that the formal letter you have to write is about a concrete topic. Don't talk about any ideas or situations, but the situation that appears in the example of your book. Stay focused on that topic, please. If you are a bit confused, there are lot of formal letters on the internet, that may help you for the task. But be careful, because there are lot of different formal letters also... The next one is a complaining letter (cartas de queja), but they can be requests (peticiones), letters of appreciation (cartas de agradecimiento) etc.
Here you can see a sampler of a complain letter...
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